If you’ve ever found yourself in the winding queue at City Hall, surrounded by fellow Maderans waiting to pay utility bills around the 25th of the month, you know first-hand about the extensive wait times and long lines.
To address this, city officials have crafted an innovative plan to shrink those daunting lines by introducing a more efficient billing system aimed at reducing wait times, and allowing in-person bill payers to breeze in and out of the building in a fraction of the time.
During their meeting on February 21, the City Council approved a proposal that optimizes the current due date structure for City utility bills, shifting customers’ due date from the 25th of the month to a new date determined by the location of their utility account.